Refund policy

Standard Returns Policy

  1. Return Eligibility & Timeframe

You may return items within 30 days of receipt for a full refund of the product price.
Returns are free of charge, but shipping charges will not be refunded.

Note: Promotional periods may have different return terms. Please review the promotion's conditions before placing your order.

  1. Returns Process (Excluding Black Friday & Other Promotions)

To initiate a return:

Email us at: support@selviga.com

In your email, include:

Your order number

The item(s) you wish to return

We will reply with your return label and further instructions.

  1. Return Shipping Address

Please send all return packages to the following address:

Unit 1014, Building 5, CITIC Kaixuan Lan'an Garden,
No. 29 Furong South Road (Section 3), Tianxin District,
Changsha City, Hunan Province
Contact Phone: +86 132 4685 6524

  1. Damaged Items

If your order arrives damaged:

Send a photo of the damaged item(s) along with your order number to support@selviga.com

Subject line must read: DAMAGED

This must be submitted within 14 days of receiving your order.

  1. Missing Items

If you received an incomplete order:

Email us at: support@selviga.com

Subject line must read: MISSING ITEM

Include your order number in the email.

  1. Purchases from Other Retailers

For Selviga products bought from any other authorized retailer, please contact that retailer directly for returns or exchanges.